Privacy Policy
ChimneyHopper.com
Last updated: May 2026
By using ChimneyHopper.com, you agree to the practices described in this Privacy Policy.
1. Overview
ChimneyHopper.com (“ChimneyHopper,” “we,” “us”) is operated as a sole proprietorship by Jeff Perryman in the state of Georgia. This Privacy Policy explains how we collect, use, and protect information submitted through this website.
2. Information We Collect
We collect information you provide directly, including:
- Your name, email address, and contact details
- Recipient details submitted for personalized video messages (child’s name, wishes, and any personal notes)
- Payment information processed through our third-party payment provider
- Messages or notes submitted through booking or contact forms
We also collect limited technical data automatically, including browser type, IP address, and pages visited via standard web cookies and analytics tools.
3. How We Use Your Information
We use your information to:
- Fulfill bookings, video message orders, and other purchased services
- Communicate with you about your order or appointment
- Process payments securely through our payment provider
- Improve the website and our services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Third-Party Services
Calendly. Booking consultations and event scheduling on ChimneyHopper.com are facilitated through Calendly, a third-party scheduling application. When you use a booking link on our site, you are interacting with Calendly’s platform, which is subject to Calendly’s own Privacy Policy. We receive your name, email, and appointment details from Calendly in order to confirm and fulfill your booking.
Payment Processing. Payments are handled by a third-party payment processor. We do not store your full credit card or payment details on our servers.
Analytics. We may use standard web analytics tools to understand site traffic. These tools may use cookies to collect anonymized usage data.
5. Children’s Information
ChimneyHopper.com serves families and collects personal details about children (such as names and Christmas wishes) solely as provided by a parent or guardian for the purpose of fulfilling a personalized service. We do not knowingly collect personal information directly from children under 13, in accordance with the Children’s Online Privacy Protection Act (COPPA), and we do not use children’s information for any purpose other than delivering the requested service.
6. Video Message Data Retention
Personalized video messages are made available via a private link at the time of delivery. Customers are strongly encouraged to download and save their video upon receipt. While ChimneyHopper endeavors to retain customer videos for a reasonable period, we do not guarantee permanent archival of video files. ChimneyHopper is not liable for the loss or unavailability of video files after delivery.
7. Cookies
Our website may use cookies to maintain basic site functionality and analytics. You may disable cookies in your browser settings, though some features of the site may not function as intended.
8. Data Security
We take reasonable precautions to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Data Deletion
You have the right to request access to, correction of, or deletion of the personal information we hold about you. To submit a data deletion request or any privacy-related inquiry, contact us at santa@chimneyhopper.com. We will respond to verified requests within a reasonable timeframe. Please note that certain information may be retained as required by law or for legitimate business purposes such as transaction records.
10. Contact
For privacy-related questions or data deletion requests, contact us at:
santa@chimneyhopper.com